You cannot sign in

Your password is not accepted

• Check the email address. Most failures are a typo in the address, not the password.
• Check caps lock and any leading or trailing space.
• If you have forgotten it, open Forgot password for recovery guidance and contact support.

Self-service password reset is not live yet. Contact support using an email address or phone number already associated with the business.

A device code will not work

• Codes are six digits, valid for 10 minutes, and can be used once.
• If it has expired or already been used, generate a new one from Stores → Device Code Login.
• Enter the digits with no spaces or dashes.

See Sign in on the till with a device code.

A staff phone was signed out

Someone removed the device, or the code was reused elsewhere. Generate a fresh login code and set the phone up again. If you did not remove it, check security activity straight away.

A staff PIN will not work

• Staff PINs are 4–8 digits and are different from the six-digit device pairing code.
• After five wrong attempts, PIN entry is locked for five minutes.
• An owner can set a new PIN under Staff → Edit; doing so also clears the lockout.
• A suspended staff member cannot start a shift until an owner makes them active.

Too many attempts

Swipee limits repeated sign-in attempts to protect your account. Wait a minute and try again rather than retrying immediately.

Nothing loads at all

Check your connection, then close and reopen the app. If the sign-in screen itself will not load, the problem is network rather than credentials.