You cannot sign in

Your password is not accepted

• Check the email address. Most failures are a typo in the address, not the password.
• Check caps lock and any leading or trailing space.
• Use Forgot password to reset it through your registered email.

If your email was never confirmed, recovery has to go through support — contact support with your merchant details.

Your two-step code is rejected

• Codes expire in seconds. Wait for the next one and enter it promptly.
• For an authenticator app, check the phone's clock is set to update automatically — a clock that drifts produces codes the server rejects.
• For SMS, confirm the number on your account is the one holding the SIM.

Lost the phone with your codes? Contact support with your merchant details.

A device code will not work

• Codes are six digits, valid for 10 minutes, and can be used once.
• If it has expired or already been used, generate a new one from Stores or Devices.
• Enter the digits with no spaces or dashes.

See Sign in on the till with a device code.

A staff phone was signed out

Someone removed the device, or the code was reused elsewhere. Generate a fresh login code and set the phone up again. If you did not remove it, check security activity straight away.

Too many attempts

Swipee limits repeated sign-in attempts to protect your account. Wait a minute and try again rather than retrying immediately.

Nothing loads at all

Check your connection, then close and reopen the app. If the sign-in screen itself will not load, the problem is network rather than credentials.