Delete your Swipee account

This page is for Swipee, the Android till, owner dashboard, and swipeeup.store, operated by Swipee Technologies. Use it to request deletion of a Swipee account and the personal data stored with it. You do not need to sign in or reinstall the app.

Request deletion

What we delete

Once we have confirmed you own the account, we delete:

• The login: name, email, phone number, and password hash
• Business profile, store names, till login codes, and device labels
• Items, stock, customers you saved, receipts, and reports in Swipee
• Support messages and crash or analytics identifiers tied to the account

What we keep

• Records we must keep for tax, fraud, or legal reasons, for as long as the law requires
• Aggregated product analytics that cannot identify you
• A receipt already sent to a customer stays with that customer; we remove our copy with the account

There is no paid subscription to cancel. The core till is free during the Zimbabwe pilot.

How long it takes

We confirm ownership using the phone number or email on the account, then delete it. This usually takes a few days and at most 30 days. We will message you when it is done.

From inside the Swipee app

Open More → Support → Support Center and ask to delete your account. If you have uninstalled Swipee, use the form on this page instead.

Export a copy first

If you still have access, download sales and stock records from the owner dashboard under Settings → Your Data before you send this request. See exporting your data.

Related

Privacy Policy · Terms of Service · Data and privacy help