Working offline and syncing

Network in Zimbabwe is not always kind. Swipee is built to keep taking sales without it.

What works offline

• Ringing up sales from the keypad and the item library
• Cash sales, start to finish
• Barcode scanning
• Viewing your item library and recent transactions

What needs a connection

• Syncing sales to your dashboard
• Live reports and analytics
• Cash-out requests
• Signing in for the first time on a device

How syncing works

Sales taken offline are stored on the phone and uploaded automatically when the connection returns. You do not need to do anything — but you should check.

Check nothing is waiting

At the end of each trading day, on a good connection:

1. 1
   Open the app and give it a minute.
2. 2
   Open Transactions and pull down to refresh.
3. 3
   Compare today's count with what your dashboard shows.

If they match, everything is synced.

Before you uninstall or reset a phone

Unsynced sales live only on that phone. Make sure the device has synced on a good connection before you uninstall Swipee, factory-reset the handset, or hand it on. Otherwise those sales are lost.

Making sync more reliable

• Turn off battery optimisation for Swipee, so Android does not stop it syncing in the background.
• Sync on Wi-Fi at the start and end of the day.
• Do not run two tills on the same phone account expecting instant mirroring — each device syncs on its own.

Next steps

• Understand transaction statuses
• Contact Swipee support