Troubleshooting

Fix a problem fast, and reach a human when you need one.

A payment will not go throughWork through the common causes of a failed or stuck payment without charging the customer twice.The scanner will not read a barcodeFix a camera that will not focus, a code that is not recognised, or a scan that opens the wrong item.You cannot sign inWrong password, an expired device code, a rejected two-step code, or a locked-out staff phone.Working offline and syncingKeep serving when the network drops, and make sure nothing is left unsynced at the end of the day.Contact Swipee supportHow to reach a human, and what to have ready so the first reply solves the problem.

Other topics

Getting started Taking payments Items and inventory Money and cash-out Back office and reports Account and security Hardware and devices

Troubleshooting | Swipee