Understand sale statuses

Tell whether a sale is still queued, has reached Swipee, or needs another look without charging a customer twice.

Updated 13 September 2026

Every sale in Swipee carries a status. The status tells you whether the record reached Swipee; for record-only card and mobile-money sales, it does not verify the external terminal or wallet.

StatusWhat it meansWhat to do
PendingThe till saved the sale locally and is waiting to send itKeep the app open when possible and let it sync; do not record the basket again
ProcessingSwipee is finishing the recordWait and refresh before taking any action
CompletedSwipee accepted the sale recordKeep the receipt; for card or mobile money, this still relies on the external payment you already confirmed
SettledSwipee has closed the older internal ledger recordNo action; for record-only payments, this still does not verify an external terminal or wallet
FailedSwipee could not finish the recordRead the reason and check the system that actually took the money before retrying

A sale is stuck on processing

Give it up to a minute. A weak connection can slow the sale record even when the customer already paid outside Swipee.

If it is still processing after that:

  1. 1
    Pull down to refresh the transaction list.
  2. 2
    Check whether a completed sale for the same amount has appeared.
  3. 3
    Check the bank terminal, wallet, or physical cash before deciding what to do.
  4. 4
    Only create another sale when you are sure the first one was not recorded.

Swipee gives each till sale its own reference and treats a retry of that same queued record as the same sale. Starting a fresh basket creates a different sale, so use the transaction list first.

A sale failed

Failed means the Swipee record did not finish. It does not prove that no money moved on an external bank terminal or mobile-money wallet.

  1. 1
    Check the external receipt, confirmation message, or cash drawer.
  2. 2
    Search Swipee for the amount and time to rule out a completed duplicate.
  3. 3
    Retry the queued sale when the app offers Try again. Create a new sale only when the first record cannot be recovered.

Every sale has a reference

The reference is the unique identifier for the sale. Use it when you contact support, when you match a mobile-money confirmation to a Swipee record, or when a customer queries a charge. You will find it on the receipt and at the top of the transaction detail.

Next steps

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Understand sale statuses | Swipee