Refunds and correcting a mistake

Void a whole sale, refund an amount, or take selected items back without erasing the original record.

Updated 13 September 2026

Swipee never edits or deletes a completed sale. A correction is a new, named record against the original, so the money, stock, reason, and approver can all be explained later.

Choose the right correction

Action	Use it when	Stock result
Void the whole sale	The entire sale should never have happened	Every item is returned to stock
Take items back	The customer returns selected lines	Chosen quantities return to stock unless you mark them damaged or expired
Refund an amount	You are giving money back without itemising goods	Stock does not change

A sale that has already been partly refunded cannot be voided, and an item cannot be returned more times than it was sold.

Before you charge

If the sale is not complete, correct the basket instead: change a quantity, remove a line, clear the cart, or back out of payment. No correction is needed until a completed transaction exists.

Correct a completed sale

1
Open Transactions and select the sale.
2
Choose Correct sale.
3
Select Void, Return, or Refund.
4
For a return, choose each item and quantity. Turn off Put back on the shelf for damaged or expired goods.
5
Choose a reason. If you select Other, add a note explaining what happened.
6
Review the amount and record the correction.

Owners and managers can complete the action with their signed-in authority. A cashier is prompted for a manager's PIN. That approval is single-use and is recorded with the correction.

Give the money back

Cash sale: pay the customer from the open drawer. Swipee records the cash refund against that drawer automatically.
Card or mobile money recorded by Swipee: return the money through the same external terminal or wallet that actually took it, then record the correction in Swipee.
Customer account: Swipee reverses what the customer still owes. Any refund beyond that becomes store credit instead of turning the account balance negative.

Receipts and history

The original sale stays unchanged. Its detail shows all later corrections, who made them, the reason, and what moved. Each correction can produce its own receipt; a replayed request cannot issue the same refund twice.

When stock should not return

For an item return, leave Put back on the shelf off when the item cannot be sold again. The customer still receives the refund, but inventory does not rise. Record damaged or expired stock honestly so a later stocktake remains explainable.

Next steps

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