Refunds and correcting a mistake

Mistakes at the counter happen. Here is how to handle each kind.

Before you charge

If the basket is wrong and you have not tapped Charge yet, just fix it:

• Tap a line to change the quantity or remove it.
• Clear the whole cart with the bin icon.
• Back out of the payment screen — nothing is recorded until payment completes.

After a cash sale was rung up wrongly

The money is in your hand, so the correction is physical:

1. 1
   Give the customer the correct change or the refund in cash.
2. 2
   Note what happened — write the transaction reference down.
3. 3
   Contact support with the reference so the sale can be corrected in your records.
4. 4
   If an item is coming back onto the shelf, adjust its stock in the dashboard so your count stays true. See Adjust stock.

After a recorded mobile-money or card sale

Because Swipee did not move the money during the pilot, the refund is handled through the channel that actually took the payment — your mobile-money wallet or your bank. Then contact support with the Swipee reference so the record matches reality.

Returned goods

Even without a refund feature, keep your stock honest:

1. 1
   Add the returned quantity back to the item in the dashboard.
2. 2
   Use the note field to record why, so stock history explains itself later.

What is coming

Refunds and voids are on the roadmap and will appear with a full audit trail — who refunded, when, how much, and against which sale. Pilot merchants are told before it switches on.

Next steps

• Contact Swipee support
• Track stock levels