Change your password

Update the password on your Swipee account, and what to do if you have forgotten it.

Updated 13 September 2026

Your password protects your takings, your customer records, and your balance. Change it the moment you think anyone else has seen it.

Change it

  1. 1
    Open Settings in the owner dashboard.
  2. 2
    Under Security → Password, choose Update.
  3. 3
    Enter your current password.
  4. 4
    Enter the new one and confirm it.
  5. 5
    Save.

The change is recorded in your security activity so you can see when it happened.

Password rules

  • At least 8 characters, at most 128.
  • Anything you like inside that — length beats complexity.

Choosing one you will remember

Three unrelated words joined together are long, memorable, and hard to guess. What matters most:

  • Do not reuse the password from your email or mobile-money wallet.
  • Do not use your business name, your phone number, or a date.
  • Do not share it with staff — use till login codes instead.

Forgotten password

Self-service password reset is not live yet. Forgot password on the sign-in screen opens this guidance. Contact support from an address or phone number already associated with the business; support will verify ownership before resetting access.

After changing it

Sign in again where needed. If a paired till you no longer control was signed in, also choose Sign out under Stores → Paired Devices — see Manage stores and devices.

Next steps

Was this article helpful?

Related articles