Change your password
Update the password on your Swipee account, and what to do if you have forgotten it.
Updated 13 September 2026
Your password protects your takings, your customer records, and your balance. Change it the moment you think anyone else has seen it.
Change it
- 1Open Settings in the owner dashboard.
- 2Under Security → Password, choose Update.
- 3Enter your current password.
- 4Enter the new one and confirm it.
- 5Save.
The change is recorded in your security activity so you can see when it happened.
Password rules
- At least 8 characters, at most 128.
- Anything you like inside that — length beats complexity.
Choosing one you will remember
Three unrelated words joined together are long, memorable, and hard to guess. What matters most:
- Do not reuse the password from your email or mobile-money wallet.
- Do not use your business name, your phone number, or a date.
- Do not share it with staff — use till login codes instead.
Forgotten password
Self-service password reset is not live yet. Forgot password on the sign-in screen opens this guidance. Contact support from an address or phone number already associated with the business; support will verify ownership before resetting access.
After changing it
Sign in again where needed. If a paired till you no longer control was signed in, also choose Sign out under Stores → Paired Devices — see Manage stores and devices.
Next steps
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